Return & Exchange Policy

RETURN & EXCHANGE POLICY

We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase within 30 days after receiving your order, we will gladly offer:

• Free return shipping on all domestic U.S. orders.

• An exchange in the form of an Isaacsong.Design merchandise credit.

• A refund to the original credit card used for payment for the product(s).

All refunds will be credited to the original method of payment on your order. The returned product(s) must be unworn and in the original packaging. Any special orders, made-to-order products, final sale products, and 72-hour event products are not eligible for returns, exchanges or refunds. Any packaging, shipping, or handling charges are non-refundable. Isaacsong.Design Gift Cards and merchandise credit are not refundable or redeemable for cash. Purchases made via WeChat Pay are final sale. 

FOR U.S. RETURNS & EXCHANGES

In order to return your merchandise, you must obtain a Return Authorization (RA) number. Once the return is authorized, you will be emailed a link to print a pre-paid return shipping label. 

As a Guest Client:

Please submit your return or exchange request at Order Status And Return.

As a Registered Client:

Please submit a return or exchange request by signing in to your ACCOUNT and visit the Order History section.

Once you receive the return request authorization email from us, please mail back the product(s) within 14 days after your request has been approved. The return package should include a copy of the packing list with your Return Authorization number, which can be downloaded from the link provided in the return request authorization email. Please be sure to attach the pre-paid return shipping label to the outside of the box. Isaacsong.Design cannot be held liable for products lost or damaged in transit for returns.

We will send you email updates regarding the status of your return request, including when your return is received at our facility and when your return is exchanged or refunded. Please be advised that it will take 5-12 business days for the refund to reflect on your credit card statement. 

Please contact our client service team if you have any questions.

store@isaacsong.design
Office Hours: 12:00 am – 11:59 pm PST (Monday – Sunday)

 

FOR INTERNATIONAL RETURNS & EXCHANGES

To submit an international return or exchange request and obtain your Return Authorization Number, please contact our client service team at store@isaacsong.design with your full name, email address, and order number.

Once your return request is authorized, you will receive an email from our international logistics partner at Pitney Bowes Borderfree with detailed instructions on how to return or exchange your item(s), including instructions on return shipping.

Please mail back the product(s) within 14 days after your request has been approved. The return package should include a copy of the packing list with your Return Authorization number. Please be sure to attach the pre-paid return shipping label to the outside of the box.

Our partner at Pitney Bowes Borderfree will send you email updates regarding the status of your return request, including when your return is received at our facility and when your return is exchanged or refunded. Please be advised that it will take 10-14 business days for the refund to reflect on your credit card statement.